Refund policy
Last updated: 2 September 2026
Your statutory rights
This policy does not limit rights that cannot lawfully be limited. If a service or digital product is not supplied with reasonable care and skill, is not as described or otherwise fails mandatory consumer law, you may be entitled to repeat performance, a price reduction, a refund or another legal remedy.
Fourteen-day cancellation period
If you are a consumer and mandatory distance-selling law gives you a cancellation period, including generally for UK and EEA consumer contracts, you may tell us that you wish to cancel within fourteen days after the contract is concluded. Customers in other countries may have additional mandatory rights.
To cancel, email jon@lifecloneai.com with your name, order number and a clear statement that you wish to cancel. You do not need to use a particular form.
If delivery begins during the cancellation period
We will not ask you to waive a legal cancellation right merely to place an order. If you expressly ask us to begin a service during an applicable cancellation period and later cancel within that period, mandatory law may allow us to retain a proportionate amount for services properly supplied before cancellation. Any remaining eligible amount will be refunded.
Where access includes digital content supplied immediately, any loss of a statutory cancellation right will apply only where the law permits it and after the required express consent and acknowledgement have been obtained.
Before delivery begins
If you cancel before onboarding, private access or another part of delivery has begun, we will provide a full refund unless a lawful exception applies and was clearly disclosed before purchase.
After the cancellation period
After any mandatory cancellation period has ended, change-of-mind refunds are not automatic once onboarding, private access or programme delivery has begun. Please contact us promptly. We will consider the work already supplied, the remaining delivery and any mandatory rights that apply.
Cancellation by us
If we cannot accept an order or cannot deliver an agreed programme, we may cancel and refund the amount paid for the part not supplied. We will contact you using the details provided with the order.
Programme boundaries
LifeCloneAI OS is a ninety-day founding programme. Founder Focus Neurofeedback is a twelve-week educational performance and wellness programme. Neither product renews automatically. Compatible Muse hardware is required for the neurofeedback programme and is not included.
How refunds are issued
Approved refunds are returned to the original payment method. We process eligible consumer cancellation refunds within the period required by applicable law, generally no later than fourteen days after receiving the cancellation notice. Your bank or payment provider may take additional time to display the funds.
Contact
Questions or cancellation requests: jon@lifecloneai.com.